FAQ

An experienced technology executive who leads your technology strategy part-time, typically a few days a month, instead of as a $250,000+ full-time hire. You get the experience, the roadmap, and the accountability; you don't pay for a full-time seat you don't need yet.

Your MSP executes: tickets, monitoring, infrastructure. We lead: strategy, budgets, vendor oversight, and the roadmap, including holding your MSP accountable. We don't compete with your provider; we're the client-side executive your provider currently doesn't answer to. Because we sell no services ourselves, we can evaluate them objectively.

Free audits are sales tools. The findings reliably point at whatever the auditor sells. Our assessment is the product: an independent diagnosis and a 12-month roadmap you own outright, useful whether or not you ever hire us again. It is $12,500, published on the pricing page so you can decide whether it is worth it without sitting through a sales process. If you go on to a Growth or Executive retainer, a portion of the fee is credited against your first quarter. The amount is agreed when we scope the retainer, and it is a discount on continuing rather than a refund of work already delivered.

No, and most clients don't. We frequently make existing providers more effective by giving them clear priorities and real oversight. If the relationship genuinely isn't serving you, we'll say so and run a proper selection process. But we have no service to sell you, so "fire your MSP" is a finding, never a pitch.

Advisory is a monthly cadence, Growth bi-weekly, Executive weekly, each with access between sessions when something comes up. Retainers are flat-fee, so a five-minute question costs five minutes, not a billing increment.

Yes. Defined work with a start and a finish, such as an M&A diligence sprint, a vendor selection, incident support or a second opinion on a decision already on the table, is scoped and quoted up front, so you approve a number rather than watch a meter. It is available whether or not you ever take a retainer, and retainer clients are never billed on top of their retainer for it.

The standing work, which is where a retainer is either worth the fee or is a monthly phone call. Risk reviews come due and get raised. Contract notice windows are tracked, so nothing auto-renews because the date passed unnoticed. Decisions from the last session are carried to done or explicitly dropped rather than quietly forgotten. On Growth and above, your cyber cover is read against your own risk register, and contracts, licence counts and the ledger are reconciled against each other. You can see all of it in your workspace without waiting for the next call.

No. You are buying an experienced technology executive; the workspace is where their work is kept so it stays true after the meeting ends. Most clients sign in occasionally, to see what is outstanding, to check a renewal date, or to read the latest document. Nobody on your team is required to maintain anything in it, and there is no separate licence fee.

No. The register, the contract dates, the spend analysis and every document we issued are yours, and we will export them for you on request. The assessment is deliberately designed to stand on its own. Plenty of clients take the roadmap and run it themselves or hand it to their existing provider. That is a good outcome, and it is why the assessment is paid rather than free.

Because a retainer is not the same work for every company. What it is worth depends on the size of your estate, the state it is in, and how much of the technology agenda you want us to own. A number on the website would only invite you to pick a level before either of us knows which one you need. The assessment is published precisely because it is the same three weeks for everybody. Retainer fees are fixed monthly amounts agreed on the intro call and held for the term; there is no meter and no surprise line items.

Typically 50 to 500 employees. Large enough that technology decisions carry real money and risk, not yet large enough to justify a full-time CIO. If you're outside that range, book the intro call anyway; we'll tell you honestly if you're not a fit.

No. Retainers run month to month after an initial 90-day term, long enough to deliver something real and short enough that we keep the engagement by earning it. The assessment is a fixed-fee, three-week project with no further obligation.

Yes, and it is often the job. Executive-tier engagements include board preparation and attendance, and we regularly work with private equity sponsors on diligence findings, add-on integration, and exit readiness.